Frequently Asked Questions

When you purchase an E-Gift Card on TiBaza, a unique digital code is generated and sent directly to the recipient’s email address along with your custom message. The recipient can apply this code during checkout to redeem the gift card value on any order.

No! TiBaza Digital Gift Cards never expire. The recipient can use their code whenever they want, fully or partially, until the balance reaches zero.

Yes. If your purchase total is less than the total value of your gift card, the remaining balance will stay attached to your gift card code for future orders.

You can easily track your parcel at any time using our dedicated Track Order page. Simply enter your Order ID and billing email address, or enter your international tracking number directly.

Delivery times depend on your location and the product origin. Local orders are usually fulfilled within 24 to 48 hours, while international shipments may take 7 to 15 business days. Real-time updates are provided via email.

We accept standard credit/debit cards, local mobile payments (MonCash), and TiBaza E-Gift Cards. All online transactions are processed through encrypted, secure gateways.

Absolutely. Our website utilizes SSL encryption technology to protect all sensitive payment data. We do not store raw card credentials on our servers.

If your item arrives damaged or incorrect, please reach out to our customer support within 7 days of delivery for an immediate exchange or credit. Note that E-Gift Cards are non-refundable and cannot be exchanged for cash.