Warranty Policy
Learn how TiBaza protects your purchases with our manufacturer warranty coverage and claim guidelines.
Guaranteed Quality
All eligible products come with standard manufacturer warranty.
Defect Coverage
Protection against factory hardware defects and malfunctions.
Hassle-Free Support
Fast review and claim resolutions handled by our team.
1. Warranty Scope & Coverage
TiBaza provides warranty protection for eligible physical items purchased on our platform against defects in materials and workmanship under normal use.
The specific warranty period depends on the product category and will be indicated on the product description page. Standard warranty periods typically range from 30 days to 1 year from the date of delivery.
2. Coverage Conditions
What IS Covered:
- Factory defects in hardware or manufacturing.
- Electronic failures under standard operating conditions.
- Products arriving dead or malfunctioning out of the box (DOA).
What IS NOT Covered:
- Accidental damage, drops, liquid spills, or physical breakage.
- Normal wear and tear from regular daily usage.
- Unauthorized repairs, alterations, or tampering.
- TiBaza E-Gift Cards and digital downloadable items.
3. How to Submit a Claim
If your item exhibits a manufacturing defect within the covered period, please follow these steps:
- Gather your Order Number and a clear video/photo demonstrating the defect or issue.
- Submit your request through our Contact Support portal.
- Our technical team will review your claim within 48 business hours and provide instructions for repair, replacement, or store credit.
4. Warranty Remedies
Upon verifying a valid warranty claim, TiBaza will, at its discretion, either:
- Replace the item with an identical or equivalent product.
- Repair the item using original or compatible parts.
- Issue a store credit or full/partial refund if a replacement is unavailable.
Need help with product warranty?
Reach out to our customer care team to inquire about item protection or active claims.