Return & Refund Policy
Thank you for shopping at TiBaza. If you are not entirely satisfied with your purchase, we are here to help you.
7 Days Return Window
Request a return within 7 calendar days after delivery.
Easy Exchanges
Immediate replacements for damaged or incorrect items.
Fast Processing
Refunds are processed promptly upon item inspection.
1. Return Eligibility Criteria
To be eligible for a return, your item must meet the following requirements:
- The request must be initiated within 7 calendar days of delivery.
- The item must be unused, unworn, and in the same condition that you received it.
- It must be in its original packaging with all tags and protective seals intact.
- Proof of purchase (Order Number or Receipt) is required.
2. Non-Returnable & Non-Refundable Items
Several types of goods are exempt from being returned or refunded:
- TiBaza E-Gift Cards: Digital gift cards are final sales and cannot be refunded, transferred, or redeemed for cash.
- Personalized or custom-made items.
- Downloadable software or digital products.
- Items marked as "Final Sale" or clearance items.
3. Damaged, Defective or Wrong Items
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately within 48 hours of delivery so that we can evaluate the issue and make it right.
In cases of damaged or defective goods, TiBaza will cover the cost of return shipping or issue a direct replacement at no additional charge.
4. How to Request a Return
To start a return, follow these simple steps:
-
'Contact our Support Team via our Contact Page with your Order ID and photos of the item.',
'Our customer service team will review your request and send you return instructions and a shipping address.',
'Pack the item securely in its original packaging and ship it according to the provided instructions.'
5. Refund Processing Times
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5 to 10 business days. Note that processing times may vary depending on your bank or payment provider (MonCash / Card Issuer).
Need help with a return?
Our support team is available to guide you through the return process smoothly.