Order Cancellation Policy
Need to cancel or modify your order? Read our guidelines below to understand your cancellation timeframe and process.
24-Hour Window
Cancel physical product orders within 24 hours of purchase.
Fast Fulfillment
Orders shipped cannot be canceled and must follow the Return Policy.
Full Refund
Receive a full refund on your original payment method upon approval.
1. Standard Cancellation Timeframe
We process orders quickly to ensure fast delivery times. You may request to cancel your order within 24 hours of placement or before the item enters the fulfillment and shipping phase.
Once an order has been marked as "Shipped" or a tracking number has been generated, it can no longer be canceled. In such cases, you can initiate a return upon receipt according to our Return & Refund Policy.
2. Non-Cancellable Orders
Certain items cannot be canceled once ordered:
- TiBaza E-Gift Cards: Digital gift cards are generated and delivered instantly; therefore, gift card purchases cannot be canceled or refunded once processed.
- Personalized or custom-ordered products that have already entered production.
- Orders that have already been dispatched or handed over to our shipping partners.
3. How to Submit a Cancellation Request
To request an urgent order cancellation, please perform the following steps immediately:
- Locate your Order ID found in your confirmation email.
- Contact our support team immediately via our Contact Page with the subject "Urgent Order Cancellation".
- Our support representative will confirm whether your package has shipped and process your full refund if eligible.
4. Cancellation Refunds
If your cancellation request is approved prior to shipping, a 100% full refund will be credited to your original payment method within 3 to 7 business days depending on your bank's processing timelines.
Need to cancel an order right now?
Reach out to our customer care team right away so we can pause fulfillment before your order ships.